New Delhi, Nov. 9 -- A Delhi-based woman has won a consumer dispute against the Union Bank of India after her joint bank locker, held with late father-in-law, was surrendered years earlier without knowledge. The bank had continued charging her annual locker rent, but when she approached it to access her belongings, she found that jewellery worth around Rs.47 lakh was allegedly missing.

The woman, a resident of Naraina Vihar, approached Delhi State Consumer Disputes Redressal Commission, seeking compensation for the missing jewellery, interest and damages for mental agony and litigation expenses.

In a judgement pronounced on October 27, the commission directed the bank to refund Rs.47 lakh, along with 6% simple interest from September 1,...