Amazon agrees to pay $3M to Arizona customers allegedly trapped in complicated Prime membership cancellation process
New Delhi, Nov. 12 -- Amazon has agreed to pay $3 million in refunds to eligible Arizona customers who allegedly faced hurdles while trying to cancel their Prime memberships, following a settlement with the state's Attorney General's Office, the Arizona Daily Star reported.
The settlement follows a lawsuit filed in 2024 by Arizona Attorney General Kris Mayes, who accused the e-commerce giant of making it deliberately difficult for customers to end their subscriptions.
Under a new consent judgment, Amazon will provide $3 million to the Attorney General's Office for distribution among eligible consumers who attempted to cancel their $139-a-year Prime memberships but encountered obstacles in the process, Richie Taylor, spokesperson for the...
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