New Delhi, May 24 -- As companies rush to adopt AI tools and automation, a new report has suggested that the country's workforce is still far from ready for that shift. A new study by SHRM has found that around 45% of the organisations it surveyed now see AI and digital skills shortages as their biggest workforce challenge.

The biggest takeaway from the report, perhaps, is the impact of AI on the workforce. It predicts that back-office roles (28%), data and reporting functions (24%), and customer service jobs (21%) are likely to witness AI-driven disruption over the next three years.

The 2026 edition of the SHRM India Skill Intelligence Report surveyed more than 198 senior HR and learning leaders while also drawing insights from over 20...