AI in your WhatsApp: Are messaging-native AI assistants actually useful?
New Delhi, Oct. 23 -- "Sir, please stop the AI calls." This was not the conversation Mohammed Sanjeed expected after delegating a courier booking to an AI personal assistant. "It's calling me every single minute, and I can't do my work," the delivery executive told him. Sanjeed, 27, a Bengaluru-based AI consultant at Honeyhive AI (an enterprise AI agent observability and evaluation platform) and South Asia ambassador for SpaceX AI, had asked Faff, a personal-assistant service on WhatsApp, to arrange the booking. This led to bookings across three platforms, a delayed refund, and an escalation to stop the calls. AI was supposed to seamlessly help finish this errand on his to-do list, but instead had thrown up several additional tasks of its...
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