New Delhi, Nov. 10 -- Singer Adnan Sami has criticised Mumbai airport's Terminal 2 (T2) after an unpleasant experience with its premium passenger assistance service, Pranaam. In a lengthy post on X on 8 November, the singer alleged that staff failed to provide proper assistance, behaved rudely and did not inform him about a five-hour delay to his Air India flight until he had already cleared the airport's entrance security.

Sami said he had been using the Pranaam service since its early days and was among its first customers. However, he claimed that his latest experience with the service was disappointing and that he and his team were left to manage several parts of their airport journey themselves.

The singer's complaint focused on th...