New Delhi, March 11 -- Swapnil Srivastav, founder of Kidbea in a long post on X shared an incident that took place at Gorakhpur airport. Swapnil who was travelling with his sister last Sunday revealed that her boarding pass had a spelling error- "just the last letter of her name."

He shared that the security stopped her and sent them to the counter. "Counter said call Akasa support," he wrote.

Adding, "We called. AI agent picks up. We said the PNR like 5-6 times. AI couldn't recognise it. Not even once. We're standing at the airport, stressed, flight's approaching and this bot is just not getting it."

He shared that they gave and went back and shouted at the staff. "They fixed it in 30-40 mins manually. And I just stood there thinking....