New Delhi, May 14 -- The Municipal Corporation of Delhi on Thursday reviewed the functioning of its Information Technology Department, with Deputy Mayor Monica Pant directing officials to make online civic services more accessible, transparent and citizen-friendly.
Chairing a review meeting attended by senior IT officials, including DC IT Anshul Sirohi, Dr. Pant assessed the progress of ongoing digital projects and emphasised the need to simplify online platforms so that residents can easily access civic services from their homes.
According to officials, the Deputy Mayor stressed that technology-driven governance was essential for improving efficiency and ensuring accountability in municipal administration. She directed the department to continuously strengthen digital systems to facilitate faster grievance redressal and improve the responsiveness of civic services.
A significant portion of the meeting focused on increasing public awareness of the Corporation's 311 App, which allows citizens to register civic complaints and monitor their resolution status online. Dr. Pant instructed officials to undertake extensive outreach campaigns through social media platforms and other public communication channels to encourage greater use of the application.
She noted that many residents were still unaware of the range of services available through the app and said wider adoption of digital grievance mechanisms could help streamline communication between citizens and the Corporation. Officials were also asked to ensure that complaints received through the platform are addressed in a timely manner. The Deputy Mayor reiterated that the civic body's broader objective was to provide transparent and technology-enabled public services. She said the IT Department played a crucial role in achieving this vision and directed officials to ensure timely execution of projects alongside continuous improvement in citizen-centric services.
The review comes amid the Corporation's broader efforts to expand digital governance initiatives and reduce dependency on physical visits to civic offices for routine public services.
Published by HT Digital Content Services with permission from Millennium Post.