India, Aug. 20 -- Digital payments of electricity bills have surged to 95 per cent in Delhi, with the city distribution companies (dicoms) coming up with self-service options for their consumers. Delhi's power discoms, BSES Rajdhani Power Limited (BRPL), BSES Yamuna Power Limited and Tata Power Delhi Distribution Limited (TPDDL), stated that around 95 per cent of their consumers are making digital payments for bills. Digital payments by consumers of BSES discoms, supplying electricity in Delhi, except for North and North West areas which fall under TPDDL jurisdiction, surged from 85 per cent to nearly 95 per cent. Also, around 85 per cent of BSES customer service requests are now raised digitally, said a company statement. Also Read - Delhi plugs in 200 e-buses, fleet crosses 5,000 Advertisement A Tata Power Delhi Distribution Limited (TPDDL) spokesperson in a statement said that digital payments and self-service adoption have scaled up with 95 per cent of its 22 lakh consumers making bill payments through digital modes. Digital payment transactions increased from 74.3 lakh in 2021-22 (83.4 per cent) to 1.1 crore (93 per cent) in 2025-26, said TPDDL statement. Also, the non-digital transactions declined by over 43 per cent, from 14.81 lakh to 8.46 lakh during the five-year period, reflecting consumers' growing preference for secure, seamless and contactless payment options, it said. BSES consumers are moving from counters to self-service digital platforms, said the company spokesperson. The increase has been steady over the last four years. The share of digital payment transactions rose from 85 per cent in 2021-22 to 87 per cent in 2022-23, 89 per cent in 2023-24, 92 per cent in 2024-25 and 93 per cent in 2025-26, before moving closer to the 95 per cent mark currently, he said.
Published by HT Digital Content Services with permission from Millennium Post.