Kuala Lampur, Oct. 13 -- Ask a small business owner about their business and they can probably tell you almost everything.

Which day is usually busy. Which product customers ask for most. Which supplier can be trusted. When sales normally slow down. Which customer always orders the same thing. After several years in business, you develop a kind of instinct.

You can check the stall at 8 p.m. and roughly gauge whether it has been a good day. You can check the remaining stock to see what needs to be ordered tomorrow. That knowledge is valuable. It comes from experience that no business course can fully teach. But there is one problem.

What happens when everything the business knows is still inside the owner's head?

"I already know my bus...