Kuala Lampur, May 10 -- This one is dedicated to all the JPJ, UTC and post office counter officers who I'm sure have seen this happen a million times.

You go to renew your driver's license or what-not face to face (at the post office or JPJ).

Since the government is encouraging everyone to go digital, you're asked only for your IC and told that your renewed licence will be updated and the updated details will be reflected in your MyJPJ.

You go, "Okay, terima kasih." You pay for your licence renewal, you wait four minutes, voila (!), your licence is renewed. Hooray. You wish to get some visual confirmation, so what do you do? Here is where it gets interesting.

You are told that in order to see the latest details you need to open your M...