KUALA LUMPUR, Oct. 20 -- The government's policy to channel bus ticket sales through licensed terminals is meant to restrict online ticketing agents (OTA).

Transport Minister Anthony Loke said operators needed to understand the policy and there will be a session to explain it to them.

"The policy is not intended to cause losses to bus companies.

"What we want to restrict is the role of online ticketing agents (OTAs), many of which are based overseas.

"They sell tickets and collect commissions but do not provide services at the terminals or manage terminal operations," Loke told a press conference at the Transport Expo Asia 2026 here today.

He cited situations when a problem relating to cancellation or delay in bus services, the minis...