New Delhi, March 9 -- The Reserve Bank of India (RBI) has proposed revisions to its framework on customer liability in unauthorised electronic banking transactions, aiming to expand protection for users and speed up complaint resolution in digital fraud cases.
The central bank issued draft amendment directions on March 6, 2026, and invited comments from stakeholders and the public until April 6, 2026.
Wider Coverage for Digital Transactions
The proposed amendments seek to broaden the scope of the guidelines to cover more categories of fraudulent electronic banking transactions, including payments made through internet banking, mobile banking, cards and other digital channels.
These transactions fall under the definition of electron...