New Delhi, March 10 -- Minister of State for Finance Pankaj Chaudhary told the Rajya Sabha on Tuesday that public sector banks (PSBs) have recorded significant improvements in customer service, asset quality and operational efficiency under the Enhanced Access and Service Excellence (EASE) Reform Programme.

Operational and Technology Reforms

Under the reform programme, PSBs have strengthened customer grievance redressal systems by integrating complaint tracking with customer relationship management portals.

Banks have also upgraded loan management systems with tools such as bureau analysis, automated financial statement retrieval from the Ministry of Corporate Affairs portal, Account Aggregator-based bank statement integration, GST dat...