New Delhi, Aug. 14 -- The Department of Financial Services (DFS) has highlighted the grievance redressal mechanism available to insurance policyholders, including complaint resolution at the insurer level and escalation to the Insurance Regulatory and Development Authority of India (IRDAI).

Policyholders facing issues such as claim rejection, delays, mis-selling or other service-related concerns can first approach the Grievance Redressal Officer (GRO) of the concerned insurer.

Every insurer is required to designate a GRO at its offices, while the Policyholder Protection, Grievance Redressal and Claims Monitoring Committee oversees grievance redressal at the board level.

Complaints received through digital platforms, correspondence or i...