Srinagar, May 15 -- The Kashmir Traders and Manufacturers Federation (KTMF) has called on the top management of Jammu and Kashmir Bank, flagging a "growing disconnect" between the lender and the business community while seeking immediate policy reforms, including a rider-free One Time Settlement (OTS) mechanism.

In a high-level interaction with the bank's senior management, a KTMF delegation led by its president Mohammad Yaseen Khan expressed serious concern over what it termed an increasing alienation of customers due to certain policies and practices, according to a statement issued here.

"J&K Bank was historically seen as the bank of the people and the backbone of local trade and enterprise, but an increasing number of customers now ...