India, Aug. 12 -- The Government of India has issued a release:
Year
Brought Forward
Receipt
Disposal
Pending
Average Disposal Time (Centre)
2023-24
74,217
17,37,599
17,05,792
1,06,024
16
2024-25
1,06,024
16,73,645
17,17,570
62,099
15
2025-26
62,099
18,33,972
18,12,923
83,148
14
The Government has undertaken several measures to strengthen the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Major reforms include adoption of next-generation technologies to enhance system capabilities, introduction of the Grievance Redressal Assessment and Index (GRAI) to benchmark the performance of Ministries and Departments, publication of monthly CPGRAMS reports for transparency and monitoring, capacity buildi...