Intellectual Property India Publishes Patent Application for System And Method For Context-Aware Predictive Routing In Distributed Cloud Contact Centers

MUMBAI, India, Oct. 19 -- Intellectual Property India has published a patent application (202641121737 A) filed by Yashwanth Allaparthi; Veeramma Ponnada; and Teja Pavan Kalyan Tangellapalli on October 11, 2026, for System And Method For Context-Aware Predictive Routing In Distributed Cloud Contact Centers.

Inventors include Yashwanth Allaparthi; Veeramma Ponnada; and Teja Pavan Kalyan Tangellapalli.

The application for the patent was published on October 16, 2026, under issue no. 42/2026.

Abstract: The present disclosure relates to context-aware predictive routing in distributed cloud contact centers. A system (100) receives an incoming interaction through a communication module (106). A context analysis module (108) determines interact...