Intellectual Property India Publishes Patent Application for System And Method For Ai Driven Voice Based Customer Feedback Analysis In Call Center Recordings

MUMBAI, India, June 22 -- Intellectual Property India has published a patent application (202641051197 A) filed by The Principal, Sns College Of Technology on April 22, 2026, for System And Method For Ai Driven Voice Based Customer Feedback Analysis In Call Center Recordings.

Inventors include Jagadeesh. B; Jeya Chandran K; Rudhuvarshan. R; Akshay Chandra. N; and Raahin Suhail. S.

The application for the patent was published on June 12, 2026, under issue no. 24/2026.

Abstract: An Al-driven voice-based customer feedback analysis system and method for call center recordings is disclosed. The invention addresses the critical limitation that only 2 to 5 percent of call recordings are currently reviewed manually, leaving the majority of custo...