Intellectual Property India Publishes Patent Application for Multi-Objective Schedule Optimization In Contact Centers Utilizing A Mixed Integer Programming (mip) Model

MUMBAI, India, July 7 -- Intellectual Property India has published a patent application (202617069811 A) filed by Genesys Cloud Services, Inc. on June 03, 2026, for Multi-Objective Schedule Optimization In Contact Centers Utilizing A Mixed Integer Programming (mip) Model.

Inventors include D'Attilio, Bill; Velasquez Diaz, German; Bankole, Temitayo Number; Ter, Wei Xun; and Wicaksono, Bayu.

The application for the patent was published on July 03, 2026, under issue no. 27/2026.

Abstract: A method for multi-objective schedule optimization in contact centers utilizing a mixed integer programming model according to an embodiment includes determining, by a computing system, the mixed integer programming model based on a plurality of constraint...