Intellectual Property India Publishes Patent Application for Generative Ai Systems For Interpreting Customer Service Communications

MUMBAI, India, Sept. 28 -- Intellectual Property India has published a patent application (202647106693 A) filed by The Boston Consulting Group, Inc. on September 04, 2026, for Generative Ai Systems For Interpreting Customer Service Communications.

Inventors include Gao, Andrea; Awasthi, Urvi; Elangovan, Sanjay; and Kropp, Matthew.

The application for the patent was published on September 25, 2026, under issue no. 39/2026.

Abstract: In an example method, a system accesses first data including text transcripts of a plurality of voice calls, and generates, based on the first data, labeled representations of the voice calls using the one or more computerized LLMs. The system generates the labeled representations by determining a plurality o...