MUMBAI, India, July 7 -- Intellectual Property India has published a patent application (202617069807 A) filed by Genesys Cloud Services, Inc. on June 03, 2026, for Generating Data Features From Speech And Sentiment Analytics For Enhanced Predictive Routing.
Inventors include Kalra, Manan; Munoz, Emir; Toth, Greg; and Farrell, David.
The application for the patent was published on July 03, 2026, under issue no. 27/2026.
Abstract: A method for processing data for training a predictive routing model. The method includes receiving interaction data from previous interactions that includes audio data capturing a conversation and transcript data of the conversation. The method continues by performing speech analytics by processing the audio da...