Intellectual Property India Publishes Patent Application for Customer Conversation Data Management Platform

MUMBAI, India, Aug. 10 -- Intellectual Property India has published a patent application (202541006767 A) filed by Exotel Techcom Private Limited on January 28, 2025, for Customer Conversation Data Management Platform.

Inventors include Darshan Datt Kikkeri Shivadatta; Shivakumar Ganesan; Anil Kumar Agara Venkatesha Rao; Sachin Bhatia; and Mohit Singh Jamwal.

The application for the patent was published on July 31, 2026, under issue no. 31/2026.

Abstract: CUSTOMER CONVERSATION DATA MANAGEMENT PLATFORM ABSTRACT A computer-implemented method for managing customer conversation data is described. In an example, customer interaction data may be received from a plurality of communication channels corresponding to multiple business systems. The...