MUMBAI, India, Aug. 12 -- Intellectual Property India has published a patent application (202611077664 A) filed by Noida Institute Of Engineering & Technology on June 23, 2026, for A Digital Customer Journey Mapping And Analytics Apparatus.
Inventors include Manish Gurung; and Srishti.
The application for the patent was published on August 07, 2026, under issue no. 32/2026.
Abstract: A digital customer journey mapping and analytics apparatus is disclosed for organizing customer interaction signals from multiple enterprise channels into structured journey representations. The apparatus receives heterogeneous records, normalizes the records into common journey events, correlates events with customer participants, maps the events to configu...