MUMBAI, India, Aug. 12 -- Intellectual Property India has published a patent application (202611077148 A) filed by Noida Institute Of Engineering & Technology on June 22, 2026, for A Customer Sentiment Analysis Apparatus For Retail Businesses.
Inventors include Dr. Pravesh Soti; and Dr. Pooja Rastogi.
The application for the patent was published on August 07, 2026, under issue no. 32/2026.
Abstract: A customer sentiment analysis apparatus for retail businesses is disclosed. The apparatus receives customer feedback and interaction data from multiple retail channels, preprocesses heterogeneous expressions, masks sensitive customer information, determines sentiment polarity and intensity, and associates each sentiment result with retail spe...