Intellectual Property India Publishes Patent Application for 'Technologies For Leveraging Improved Conversational Bots In A Contact Center System' Filed by Genesys Cloud Services, Inc.

MUMBAI, India, March 14 -- Intellectual Property India has published a patent application (202617008011 A) filed by Genesys Cloud Services, Inc., Menlo Park, U.S.A., on Jan. 27, for 'technologies for leveraging improved conversational bots in a contact center system.'

Inventor(s) include Sundaram, Ramasubramanian; Elluru, Naresh Kumar; and Buduguppa, Pavan Kumar.

The application for the patent was published on March 13, under issue no. 11/2026.

According to the abstract released by the Intellectual Property India: "A method of leveraging improved conversational bots in a contact center system according to an embodiment includes performing knowledge distillation through machine learning to teach a student artificial intelligence model bas...