India, Aug. 14 -- The Government of India has issued a release:
As insurance adoption accelerates across India, navigating the customer Grievance Redressal Mechanism has become a vital skill for policyholders. To ensure financial security, a clear understanding of the established regulatory grievance channels and recent customer statistics is critical for every policyholder.
The Insurance Regulatory and Development Authority of India (IRDAI) mandates a strict, time-bound process for resolving policyholder issues. Customers facing unfair claim rejections, delays, mis-selling or other service-related issues are advised to follow this defined escalation path:
a.) Insurer level: The Grievance Redressal Officer (GRO) of the insurer is the nod...