Chairman of the Railway Board Reviews IRCTC War Room; Directs Strengthening of Passenger Feedback and Kitchen Monitoring Systems to Improve the Quality of Catering Services

India, Aug. 24 -- The Government of India has issued a release:

Chairman and Chief Executive Officer (CEO), Railway Board (Ministry of Railways), Sh. Satish Kumar reviewed the functioning of the IRCTC War Room at the IRCTC office yesterday, with a focus on strengthening the systems for passenger feedback, kitchen monitoring and quality assurance in catering services.

During the review, the Chairman of the Railway Board (CRB) interacted with the dedicated team for monitoring and feedback-related activities. He emphasized on strengthening the existing systems to make monitoring more responsive, technology-driven and outcome-oriented.

Sh. Satish Kumar directed that the Rail Madad interface should be further automated to enable passengers t...