India, Oct. 12 -- The Government of India has issued a release:
S. No.
Parameter
Benchmark
1
Fault incidences (No. of faults per 100 subscribers)
≤ 5
2
Fault repair by next working day
>= 85%
3
Fault repair within three working days
>= 99%
4
Mean Time-To-Repair (MTTR)
≤ 10 hours
5
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
6
Billing and charging complaints
≤ 0.1%
7
Resolution of billing/ charging complaints within four weeks
100%
8
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
9
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