India, July 23 -- Championship football is not won by one star doing everything. It is won when every player understands the formation, passes cleanly, sees danger early and works towards the same goal. Many freight forwarding companies in India still operate in the opposite way. They depend on a few senior people to remember rates, solve customs issues, follow up with carriers, guide branch teams and prevent billing mistakes. These people are valuable, but when normal work needs daily rescue, the problem is not lack of effort. The problem is lack of a strong system.
Download the complete Football Playbook for Freight Leaders, including seven rules, a leadership scorecard and a 90-day action plan: Download the full playbook
Freight forwar...