Air India rolls out significant enhancements to its mobile app to elevate customer experience
India, July 17 -- Tata Group-owned Air India has rolled out a major upgrade to its award-winning mobile app, introducing a host of new features aimed at making travel more seamless, convenient and personalised.
Designed and developed by Air India's in-house digital teams, the revamped app is built around the evolving needs of travellers, offering an integrated platform that supports every stage of the journey-from booking and payments to airport services, baggage tracking, loyalty management and AI-powered assistance.
The airline said the app now serves as a comprehensive digital travel companion, bringing together booking, payment, disruption support, airport services and customer assistance in a single platform.
An in-house booking e...
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