India, May 29 -- Tata Group-owned Air India on Friday announced it has been awarded the Skytrax 4-Star Airline Rating for Business Class and Economy Class, reaching another milestone in its ongoing transformation under the Vihaan.AI programme.

Air India's elevation from 3-star to 4-Star status follows a comprehensive transformation spanning fleet modernisation, product upgrades, digital innovation, on-ground experience, and service culture enhancements, among several other aspects combining to deliver a significantly improved passenger experience across touchpoints.

The transformational changes have also translated into a consistently improving customer feedback and sentiment. Air India's Net Promoter Score (NPS) - a key measure of cust...