India, Sept. 12 -- Eternal's food delivery arm Zomato has begun charging an additional 'Pay on delivery' fee on some cash-on-delivery (COD) orders, with the charge varying across transactions.

Inc42 reviewed multiple orders on which Zomato levied the new fee. In two of these orders, Zomato levied pay-on-delivery fees of Rs.5 and Rs.13, respectively. The charge was displayed separately from the platform fee, delivery partner fee, restaurant packaging charges, and taxes.

Separately, a Zomato user took to X to flag a Rs.21 charge for choosing COD.

Screengrab of a customer's post on X flagging the fee hike by the food delivery platform.

The variation indicates that the fee is not fixed. However, it remains unclear if the amount is determi...