India, Aug. 25 -- In line with its bid to modernise its digital payments offerings, fintech major Pine Labs invested about Rs.24 Cr on AI and research & development initiatives in the fiscal year FY26.

Over FY26, the fintech company invested Rs.20 Cr in strengthening its AI capabilities, upgrading its technology infrastructure and automating customer-facing processes.

It spent another Rs.4 Cr on enterprise-wide technologies such as model context protocol (MCP), retrieval-augmented generation (RAG), among other AI-based automation tools.

In its FY26 annual report, the company outlined that it successfully deployed email AI agents as well as PineOne Chat AI Agent to automate customer support, an AI-powered scheme configuration tool to st...