India, Oct. 28 -- Back in 2018, when GenAI had yet to become the biggest buzzword in the tech industry, one of India's major national banks, Bank of Baroda, launched an Analytics Centre of Excellence with a core focus on AI.

The CoE included a petabyte-scale enterprise data platform capable of handling structured, semi-structured, and unstructured data. It's underpinned by production-grade data pipelines, integrated machine learning operations, and a governed data-science workbench.

The bank's emphasis was clear - AI would be key to enhancing customer experience, improving operational efficiency, and data-driven decision making.

Bank of Baroda was not the only one. In fact, it was preceded by the likes of State Bank of India, India's l...