India, Sept. 30 -- Swiggy is stepping up its focus on making its commerce services accessible to external AI agents, enabling users to discover food, build carts, place orders, and book restaurant tables through AI assistants beyond its own app.

Speaking at Inc42's inaugural 'The CTO Summit 2026', Swiggy CTO Madhusudhan Rao outlined how the company is making its services accessible to agents rather than assuming every customer's shopping journey will begin within its app.

The company has four Model Context Protocol (MCP) servers - connectors that let AI tools interact with its services - with 66 tools spanning food, Instamart, Dineout, and Scenes. These cover discovery, menus, carts, ordering, reservations, and tracking.

The approach a...