India, May 24 -- Amid the controversy surrounding Bengaluru-based startup Pronto allegedly recording videos inside customers' homes to train AI systems, Urban Company co-founder and CEO Abhiraj Singh Bhal has distanced his company from any such practices.

In a post shared on X, Bhal said Urban Company neither engages in recording inside customers' homes nor plans to do so in the future. "In light of recent reports regarding recordings inside customers' homes by one of our competitors, many people have asked whether @urbancompany_UC engages in anything similar, or intends to do so in the future," he wrote, adding, "The answer is clear and unequivocal: we do not."

Calling customer trust and privacy "paramount", Bhal said that the company ...