India, May 23 -- Residents have alleged repeated lift malfunction incidents at New Town Heights in Sector 90, raising concern over maintenance standards and safety measures in the complex.

Residents said three separate incidents were reported across different blocks over the past 10 days on May 12, 13 and 21. They alleged that the lifts' automatic rescue devices (ARDs) were non-functional and emergency call buttons were not working.

Under Section 3 (1) of the Haryana Lifts and Escalators Act, all high-rise buildings exceeding 15 metres in height are mandated to have arrangements for emergency rescue devices to ensure the safe evacuation of residents in case they get trapped in lifts.

Anuj Gupta, a resident, said the response time in al...