India, Sept. 7 -- Gurugram's monsoon story is no longer just about waterlogging. It is about why the city keeps returning to the same problem despite years of desilting, pumping, inspections and assurances.

As a reporter covering Gurugram, I have watched the cycle repeat itself for years. It rains, roads disappear under water, traffic comes to a standstill, emergency teams are rushed out, pumps start working, officials inspect hotspots, meetings are held and explanations are sought. Once the water recedes, the city moves on until the next rain.

This monsoon, however, residents appear to have had enough. Complaints on WhatsApp groups and social media have evolved into citizens mapping waterlogging points, collecting data and approaching ...