Mohali, Aug. 8 -- The district consumer disputes redressal commission, Mohali, has directed Gobind Optical Works, operating from an eye hospital in Kharar and its Burail outlet in Chandigarh, to refund the cost of a pair of spectacles and pay compensation after holding the firm deficient in service for failing to rectify defects despite repeated requests from a customer.

The commission, comprising president SK Aggarwal and members Paramjeet Kaur and Lt Col Jasbir Singh Bath (retd), partly allowed the complaint filed by Ashwani Kumar Vashist of Gillco Villas, Kharar, on July 14.

According to the complaint, Vashist got his eyes examined at Dr Amandeep Singh Eye Hospital on August 25, 2023, and ordered spectacles worth Rs.4,000 from Gobind...