India, May 25 -- Passengers using parcel services at Pune Junction railway station to transport two-wheelers and other vehicles between cities allege harassment, overcharging, poor handling of vehicles, and lack of accountability on the part of railway parcel staff. Multiple complaints have been raised on 'X' in recent days about negligence in vehicle transportation, and inadequate response from railway authorities even after registration of complaints.

Citizens allege that despite paying substantial fees for packaging and transport, their vehicles reach the desired destination in a damaged condition or they are forced to deal with delays, vague communication, and additional expenses.

One such incident came to light on May 16 when Arin ...