Panchkula, May 28 -- Haryana energy minister and Ambala Cantt MLA Anil Vij on Wednesday carried out a surprise inspection of the Uttar Haryana Bijli Vitran Nigam (UHBVN) call centre in Panchkula to assess the functioning of the electricity consumer grievance redressal system.

During the visit, Vij reviewed the handling of consumer complaints, monitored live calls received at the centre and examined the response mechanism adopted by officials. He also interacted with employees working at the facility and sought detailed feedback regarding the functioning of the call centre.

Addressing the media, Vij said that both UHBVN and Dakshin Haryana Bijli Vitran Nigam (DHBVN) have established a dedicated 1912 helpline call centres for prompt redre...