India, Sept. 30 -- Pune - Despite persistent concerns over potholes, waterlogging, traffic congestion, haphazard parking and garbage in the Chakan industrial area, only 13 complaints have been received by the Maharashtra Industrial Development Corporation (MIDC) from citizens and industrialists through the recently launched grievance helpline.

The low number of complaints has raised questions about whether citizens and entrepreneurs are adequately using the helpline despite several infrastructure-related problems in the industrial belt. Industrialists have repeatedly raised concerns over traffic congestion, poor road conditions and unorganised parking in Chakan. Taking note of these issues, the Pune district administration had started a ...