India, March 11 -- A Noida-based startup founder has questioned the use of AI-powered customer support after a spelling mistake on his sister's boarding pass led to a stressful situation at an airport in Uttar Pradesh. He said the issue became harder to resolve because the airline's automated support system failed to recognise their booking details during a call.

Swapnil Srivastav, founder of the children's clothing brand Kidbea, described the incident in a post on X. He said that the problem began at Gorakhpur Airport when security flagged a minor spelling error on his sister's boarding pass. "My sister had a spelling mistake on her boarding pass. Just the last letter of her name. Security stopped her. Sent us to the counter. Counter sa...