India, June 28 -- A Mumbai Uber user has alleged that a driver sent an abusive message through the ride-hailing app after a dispute during a booking for her mother. The incident, shared in a detailed post on LinkedIn, has raised concerns about passenger safety and platform response time.

The user claimed she had booked an Uber Black ride during heavy rain in Mumbai, expecting a safe and reliable experience for her mother. What followed, she said, left her distressed and questioning the platform's accountability mechanisms.

In a detailed post shared on LinkedIn, Ankita Pathak wrote, "I seriously need to talk about what an Uber Black driver did to me and about the 48 hours of silence that followed and is still continuing. On 24 June, I bo...