Mohali, Sept. 15 -- Consumer Disputes Redressal Commission has ordered a travel company to refund Rs.1 lakh to a woman who alleged that it failed to provide the holiday services promised under a five-year membership.

The commission, passed the order on September 7 on a complaint filed by Manavpreet Kaur of Phase 9, Mohali, against World Travel Arc, Phase 9.

Kaur purchased a gold club holiday membership from the company for Rs.1 lakh. She paid Rs.42,500 through debit card and the remaining amount through 10 EMIs of Rs.6,250 each, the order said.

She told the commission that the company failed to provide the promised services on several occasions. In September 2018, a Dharamshala booking was made for two days instead of three, forcing he...