India, June 16 -- Mohali The District Consumer Disputes Redressal Commission has directed Indian Bank to pay a housing subsidy of Rs.2,35,068 along with interest to a Kharar couple after holding the bank responsible for lapses in processing their claim under the Pradhan Mantri Awas Yojana (PMAY).

The order came on a complaint filed by Pushpraj Rathour and Sonia Devi, residents of Dashmesh Nagar, Kharar, against Indian Bank's Mohali branch and its corporate office in Chennai. According to the complaint, the couple obtained a loan of Rs.18.90 lakh in November 2020 to purchase a residential property in Kharar. The loan was sanctioned and repayable through monthly installments over a period of 30 years.

The complainants stated that they wer...