India, Nov. 13 -- Microsoft has said its efforts to restore services affected by a Microsoft 365 outage are not progressing as expected. The company noted they're now exploring alternative measures to address capacity issues amid sustained traffic imbalances.

In an update posted on X on November 13, Microsoft 365 Status said it had monitored the changes introduced to improve service availability but found that they were not delivering the expected results.

"We've monitored the status of the changes applied to improve serviceability and confirmed they're not taking as expected," the company said.

Microsoft added that it was identifying alternative workstreams to increase capacity and manage persistent traffic imbalances that continue to...