India, Aug. 10 -- A Delhi consumer forum has found IndiGo Airlines guilty of deficiency in service for providing an "unhygienic and stained" seat to a woman and ordered the carrier to pay her Rs.1.5 lakh in compensation for the discomfort, pain, and mental agony.

Pinki, a resident of Chanakyapuri, had booked tickets for herself, her husband, and two other family members through a travel agency on December 27, 2024, for Rs.48,739, PTI reported.

She, along with her family, travelled from Baku to New Delhi on January 2, when she was given an "unhygienic, dirty and stained" seat. She further claimed that her complaint about the matter was handled in a "dismissive and insensitive manner."

New Delhi District Consumer Disputes Redressal Commi...