Gurugram, March 5 -- A special desk has been set up at the Gurugram police commissioner's office to assist residents seeking arms licences by streamlining the application process and addressing delays caused by minor errors in online submissions, officials said on Tuesday.

The initiative was launched on the directions of Gurugram joint police commissioner Sangeeta Kalia after it was observed that several fresh and renewal applications uploaded on the Saral portal were either delayed or rejected due to incomplete documentation and procedural errors. Officials said the average processing time earlier stretched up to 60 days in many cases due to such discrepancies.

Police officials said many applicants had approached the department with co...