India, Aug. 3 -- The Greater Noida authority has decided to establish a 24x7 helpline centre to provide a single point of contact for citizens seeking information or those who want to file complaints and track grievances related to the authority's services, officials said on Sunday.

The Authority presently has a landline number for public queries but it does not function as a 24x7 helpline.

Officials said that the helpline centre, once established, will function round-the-clock and handle citizen queries, complaints and suggestions through telephone, SMS, WhatsApp and email.

It will also issue acknowledgement receipts with unique tracking numbers, provide status updates, route complaints to the concerned departments and undertake regul...